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Business Administration -
Customer Service

Curriculum Description

The Business Administration curriculum is designed to introduce students to the various aspects of the free enterprise system. Students will be provided with a fundamental knowledge of business functions, processes, and an understanding of business organizations in today’s global economy.

Course work includes business concepts such as accounting, business law, economics, management, and marketing. Skills related to the application of these concepts are developed through the study of computer applications, communication, team building, and decision making.

Through these skills, students will have a sound business education base for lifelong learning. Graduates are prepared for employment opportunities in government agencies, financial institutions, and large to small business or industry.

The following represents one way in which the program of study can be completed. Students who aren’t able to follow this plan should consult their academic advisor to be sure that they take courses in the best order for their success.

Certificate

C25120C
NC CIP: 52.0201
Day, Evening and Online
POS Approved: Fall 2013

Course Course Title HOURS PER WEEK
Class Lab/ Shop Clinical/ WBL Credit
Fall Semester
Select one:
Introduction to Computers (2) (2) (0) (3)
  OR        
Basic PC Literacy 1 2 0 2
Select one:
Intro Interpersonal Com 3 0 0 3
  OR        
Public Speaking (3) (0) (0) (3)
  OR        
Oral Communication (3) (0) (0) (3)
   
    4 2 0 5

Spring Semester
Select one:
Org Behavior in Business 3 0 0 3
  OR        
Professional Development (3) (0) (0) (3)
  OR        
Intro To Project Mgmt (3) (0) (0) (3)
Select one:
Mathematical Models NEW REQUISITE 2 2 0 3
  OR        
Survey of Mathematics NEW REQUISITE (3) (0) (0) (3)
  OR        
College Algebra NEW REQUISITE (3) (0) (0) (3)
MKT 223 Customer Service 3 0 0 3
   
    8 2 0 9

Total Credit Hours: 14

Legend

  • : Comprehensive Articulation Agreement - This course is recommended for students transferring to a four-year university.
  • : Local Requirement
  • : Instructional Service Agreement
  • : Universal General Education Transfer Component (UGETC)

Additional Information

Customer Service is a certificate under the curriculum title of Business Administration. This certificate provides a broad foundation of communication and interpersonal skills designed to prepare the individual for customer contact roles within a business organization.

Emphasized are concepts in retailing, resolving customer complaints, service follow-up, and consumer behavior. Concepts include communicating effectively and using interpersonal skills. Employment opportunities include customer services representative, customer services manager, retail sales, and call center customer representative in both service and production-oriented businesses.

**Hours will vary depending on course selection.