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IT-Technical Support & Services

Curriculum Description

Information Technology

Career Cluster:    
Web and Digital Communications, Information Support and Services, Programming and Software Development, and Network Systems

Pathway:              Information Technology

Program Major    Information Technology

Pathway Description

The Information Technology (IT) curriculum prepares graduates for employment in the technology sector as designers, testers, support technicians, system administrators, developers, or programmers who use computer software and\or hardware to design, process, implement and manage information systems in specialties such as database services, security, business intelligence, healthcare informatics and others depending on the technical path selected within this curriculum.

Course work includes development of a student’s ability to create, store, communicate, exchange and use information to solve technical issues related to information support and services, interactive media, network systems, programming and software development, information security and other emerging technologies based on the selected area of study.

Graduates should qualify for employment in entry-level positions with businesses, educational systems, and governmental agencies which rely on computer systems to design and manage information. The program will incorporate the competencies of industry-recognized certification exams.

This curriculum model is designed for the student that wishes to obtain the Associate in Applied Science degree in Information Technology with an emphasis in Technical Support & Services.

The following represents one way in which the program of study can be completed. Students who aren’t able to follow the recommended curriculum model below should consult their academic advisor to be sure that they take courses in the best order for their success.

Associate in Applied Science

A25590TS
NC CIP: 11.0103
Day, Evening, and Online
POS Approved: Fall 2018

Fall Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CIS 110 Introduction to Computers 2 2 0 3
CTI 110 Web, Pgm, & Db Foundation 2 2 0 3
CTI 120 Network & Sec Foundation 2 2 0 3
NOS 130 Windows Single User 2 2 0 3
Select one:
Freshman Composition 3 0 0 3
  OR        
Writing and Inquiry (3) (0) (0) (3)
  Total: 11 8 0 15

Spring Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CTS 120 Hardware/Software Support 2 3 0 3
DBA 110 Database Concepts 2 3 0 3
NOS 230 Windows Admin I 2 2 0 3
SEC 110 Security Concepts 2 2 0 3
Select one:
Mathematical Measurement and Literacy NEW VERSION 2018FA 2 2 0 3
  OR        
Quantitative Literacy NEW VERSION 2018FA (2) (2) (0) (3)
  OR        
Precalculus Algebra NEW VERSION 2018FA (3) (2) (0) (4)
  Total: 10 12 0 15

Summer Term

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CTS 115 Info Sys Business Concept 3 0 0 3
CTS 220 Adv Hard/Software Support 2 3 0 3
Select one:
Intro Interpersonal Com 3 0 0 3
  OR        
Public Speaking (3) (0) (0) (3)
  OR        
Prof Research & Reporting (3) (0) (0) (3)
  OR        
Technical Report Writing (3) (0) (0) (3)
  Total: 8 3 0 9

Fall Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CTI 150 Mobile Computing Devices 2 2 0 3
CTS 240 Project Management 2 2 0 3
___ ___ Social/Behavioral Science Elective 3 0 0 3
___ ___ Humanities/Fine Arts Elective ** ** 0 3
  Total: 7 4 0 12

Spring Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CTS 130 Spreadsheet 2 2 0 3
CTS 155 Tech Support Functions 2 2 0 3
CTS 217 Computer Train/Support 2 2 0 3
CTS 289 System Support Project 1 4 0 3
___ ___ Elective ** ** ** 1
  Total: 7 10 0 13

Total Credit Hours: 64

Additional Information

2017FA State Curriculum Standard Revision; new title and code; repackaged only.
            This program was formerly Computer Information Technology A25260.

Elective – Select 1 credit hour: CCT 110, CTS 250, HBI 110, NOS 120, WBL 111, WBL 121, WBL 131

Humanities/Fine Arts Elective – Select one: ART 111, HUM 110, HUM 115, MUS 110, PHI 240

Social/Behavioral Science Elective – Select one: ECO 151, ECO 251, ECO 252, PSY 118, PSY 150, SOC 210

**Hours will vary depending on course selection.

A25590TS