Ed2go Online Courses Frequently Asked Questions

Who can I contact for assistance with Ed2go Course issues?

Carolyne Bennett, 336-593-5402 – Extension 1106 or onlinecce@forsythtech.edu

What is the website for Ed2go Courses?

www.ed2go.com/forsyth

How do I register and pay for an ed2go Online Course?

Before the Start Date of the course call Customer Service at 336-761-1002 or visit our West Campus at 1300 Bolton Street, Winston Salem. You will need a MasterCard or Visa as your payment method for phone registration. Please, find out the Requirements before you register and pay for the Ed2go course(s) – they are precise – See directions below.

How much is an Ed2go course Registration Fee?

$75 per course

How long are the course(s)?

Access to the “My Classroom” is for 6 weeks from the Start Date.

Do I get a certificate after I complete the course(s) successfully?

Yes – Certificate of Completion Information is below

How can I find out what the Requirements & Syllabus are for a course?

Before you Register and Pay for an Ed2go Online Course:  Syllabus and Requirements – To read and/or print your course Requirements and Syllabus go to www.ed2go.com/forsyth Click in the Search for Course box, enter a key word from the title of the course – then find the exact course title, click on the title and on the next page click on either the Requirements or Syllabus to open, read, and print.

*** (Any software that is required is SPECIFIC and MUST be exactly as listed under the course title at this website; www.ed2go.com/forsyth. Any software and/or book that may be required for an Ed2go online course is the responsibility of the student to purchase & install as well as making sure that it is working properly before registering for a course. You may want to do this on the Internet or a local book or business supply store, either way, allow time to receive the required book or software (if any) for your course – BEFORE – registering and paying for the course. No books or software for Ed2go online courses are carried in our ForsythTech bookstores.) (See 2013 Fall -2014 Spring Session Dates at the below)***

ed2go Session Dates Note: Registration/payment must be done before NOON on the start date of the course. No late registration/payment can be accepted after 12:00PM on the start date.  If the school is closed on the day before the course start date the registration deadline will be the day before.

2016 ed2go Session Dates

Month Start Date End Date
January 01/13/2016 03/04/2016
February 02/10/2016 04/01/2016
March 03/16/2016 05/06/2016
April 04/13/2016 06/03/2016

How do I access my course?

Enroll Now/Orientation is a mandatory step for each ed2go course. After you Register and Pay, please do this step before the course start date.

  • NEW Student: if this is your first Ed2go Online Course with ForsythTech’s ed2go: At ed2go.com/forsyth – on the Home page: Find your course; enter a part of the title in the Search for Course box, click Enter on keyboard, from the list of courses – choose your exact course title, click on the Add to Cart button, then check that the date is correct – if not change it, click Continue to Checkout,  next  page click in  “New Student” box,  enter your e-mail address, click Create Account Box, then fill out the Account Information and the Student Information and Print for your Records, then under Payment Options click on Continue to Checkout and then click on Check out . The Enroll Now/Orientation is done. If it is your course start date, you can click on Enter My Classroom or you can click Sign out at the top right corner of the page.
    ***If you have not done step 1: Register & Pay: please call Customer Service now at 336-761-1002 – you must use Visa or MasterCard when you register and pay by phone. – See Step 1

or

  • Use Returning Student – If you have taken a ForsythTech ed2go online coursewww.ed2go.com/forsyth  – on the Home page: Find your course; enter a part of the title in the Search for Course box, click Enter, from the list of courses – choose your exact course title, click on the Add to Cart button, then check that the date is correct, click Continue to Checkout,  next  page click in  “Retuning Student” box – enter your username (e-mail address) and Password, then click Sign In, Check the date – if correct, click “Continue to Checkout” (if the date is not correct change it), then click on Checkout. If it is your course start date, click Enter My Classroom or you can click Sign out at the top right hand corner of the page.
    ***If you have not done step 1: Register & Pay: please call Customer Service now at 336-761-1002 – you must use Visa or MasterCard when you register and pay by phone. – See Step 1

    • If you forget your password, use this Hyperlink to reset it; https://www.ed2go.com/forsyth/help.html?Topic=signinSign In to your-“My Classroom” at www.ed2go.com/forsyth
    • Note: Submission of Lesson 1Quiz 1 is very important as this is how we count you as in attendance in your course – please complete and submit it on the first day of the course.
    • Remember there is a lesson to study and a quiz to submit every Wednesday and every Friday for 6 weeks as well as a final quiz to submit on the last day of the course.
  • Sign In to “My Classroom” on the date the course starts: Click on “My Classroom” (Home page), Current Student Sign In – enter username/e-mail and password, click on Sign In, click on the Course Title or Enter, click on the Lesson number that you want to study, click on Download Printer Friendly version Lesson, print, study, then complete the quiz for this lesson by clicking on the Quiz tab – Complete the Quiz, Submit & Print. Every lesson quiz must be submitted for grading. Repeat this process for each lesson, and quiz. Final Quiz is available on the last day of the course. Stay on a study schedule of Wednesday and Friday every week for 6 weeks; study the lesson and submit the quiz and on the last day of the 6 week time frame – be ready to submit your “Final Quiz”.
  • Stay on Schedule: “My Classroom” is available 24 hours a day 7 days a week for 6 weeks from the course start date. This is where your 12 lessons and 12 lesson quizzes and Final Quiz are located. Please do the quizzes and submit them, as soon as you can, as there are 2 lessons to be studied and 2 quizzes to be – submitted online per week – for 6 weeks; one on Wednesday and one on Friday. All lessons, all quizzes, and the Final Quiz are printable – we recommend that you do this and keep in a notebook.
    **Remember: to Sign Out/Log Out of “My Classroom” at end of each lesson and/or quiz.

How do I get my Certificate of Completion?

Certificate Requirements – for Non-Teacher and Non-PSI Students

Print your certificate of completion after you complete all 12 lessons of study and submit all 12 lesson quizzes and make 70% or better on the Final quiz by the last day of the course by:

  1. Sign In to My Classroom
  2. Once you are in your Course in the My Classroom area
  3. Click on the Completion tab
  4. Scroll down to #3, Completion letter, click on – click here
  5. Download File
  6. Open File
  7. OK
  8. Print

or

Certificate Requirements/Requests- for Teachers and PSI Students

  • TEACHERS must do the 12 lessons and submit the 12 lesson quizzes in the 6 weeks’ time limit – by the last day of the course and make 80% or better on the Final Quiz which is available on the last day of the course. Each course completed successfully offers 2.4 CEU’s.
  • PSI – you must make 70% or better on the Final Quiz by the last day of the course after submitting the 12 lesson quizzes by the last day of the course to request your certificate.
    and
  •  Certificate Requests Teachers and PSI Students
    are to be e-mailed to onlinecce@forsythtech.edu after the course ends – e-mail your student ID number, current mailing address, the course title, and the course start date.

How do I get a Refund?

At www.ed2go.com/forsyth  at least 24 hours – before – the course start date

Refund Request: use this online Refund link http://www.forsythtech.edu/cce/continuing-education/refund-form
fill out this Corporate & Continuing Education Refund form – entirely. Print for your records and scroll down to the bottom of the page and click on the Submit button.

or

Before the course start date: visit Customer Service (phone: 336-761-1002)
at ForsythTech’s West Campus at 1300 Bolton Street in Winston Salem and fill out the Refund Request Form

Refund Policy:

  • A full refund is given if Forsyth Tech cancels a course.
  • If the course has a √symbol, you may get a full registration fee refund by officially withdrawing from the class before the first class meeting. After the class has started, a 75% refund can be obtained by officially withdrawing before the class has met 10% of its scheduled time.
  • If the course has a * symbol, you may get a full registration fee refund by officially withdrawing from the class one working day (24 hours) before the first class meeting.
    • Please Note: To request a registration fee refund in accordance with the above policy, you must officially withdraw from a class by completing and submitting a Request for Refund form the Economic & Workforce Development Customer Service Center on West Campus. Forms are available at the Customer Service Center or your may fill out and submit the online Request for Refund form. Refunds are generally mailed within four to six weeks of receipt of the Request for Refund form and/or notification of class cancellation.
    • No other refunds will be given. This includes malpractice insurance fees.

Can I transfer from one course to another?

Course Transfer Requests must be done at least 24 hours BEFORE the course start date
Contact Customer Service at 336-761-1002 or onlinecce@forsythtech.edu.
Can I get an extension in time to complete the course(s)?

Extension Requests under Help – Please request an extension as soon as you can or it may not be approved.

Extensions: Will Not assure a certificate if you do not complete your 12 lessons/12 lesson quizzes and make the score required on the final quiz by the ending date of the course. An extension approval simply gives you a little extra time – NOT a certainty for your certificate.