Business Administration – Customer Service

  • Certificate Program: 2 semesters, the number of semesters may be shortened if the student can take online classes.
  • Admission Cycle: Every semester
  • Maximum Number Admitted Annually: Open
  • Career Description

    This certificate is designed to introduce students to the various aspects of the free enterprise system, provide a fundamental knowledge of business functions and processes, and create an understanding of providing responsive customer service.

    Careers Available

    Graduates should qualify for a variety of entry-level customer service positions in business, government, or industrial organizations.

    Entry-Level Salary

    • $15,000 – $25,000/yr.

    Course of Study

    Coursework includes marketing, computer applications, and professional customer service. Related skills are developed through the study of communications, critical thinking, and mathematical
    applications.

    Recommended Courses and Skills

    Strong math background, high school algebra strongly recommended as well as strong reading comprehension skills and basic computer skills.

    Helpful Personal Attributes

    General awareness of the business environment, strong communication and interpersonal skills as well as good decision-making skills. Computer keyboarding and technology application abilities and
    adaptability to various work environments.

    Program Contact

    If you would like additional information about the Customer Service Certificate, contact Deana Ray, Program Coordinator, at 336.734.7167 or dray@forsythtech.edu.