- Certificate Program: 2 semesters, the number of semesters may be shortened if the student can take online classes.
- Admission Cycle: Every semester
- Maximum Number Admitted Annually: Open
Career Description
This certificate is designed to introduce students to the various aspects of the free enterprise system, provide a fundamental knowledge of business functions and processes, and create an understanding of providing responsive customer service.
Careers Available
Graduates should qualify for a variety of entry-level customer service positions in business, government, or industrial organizations.
Course of Study
Coursework includes marketing, computer applications, and professional customer service. Related skills are developed through the study of communications, critical thinking, and mathematical applications.
Recommended Courses and Skills
Strong math background, high school algebra strongly recommended as well as strong reading comprehension skills and basic computer skills.
Helpful Personal Attributes
General awareness of the business environment, strong communication and interpersonal skills as well as good decision-making skills. Computer keyboarding and technology application abilities and adaptability to various work environments.
Program Contact
If you would like additional information about the Customer Service Certificate, contact Deana Ray, Program Coordinator, at 336.734.7167 or dray@forsythtech.edu.
