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Computer Information Technology -
Help Desk Operations

Curriculum Description

The Computer Information Technology curriculum is designed to prepare graduates for employment with organizations that use computers to process, manage, and communicate information. This is a flexible curriculum that can be customized to meet community information systems needs.

Course work will develop a student’s ability to communicate complex technical issues related to computer hardware, software, and networks in a manner that computer users can understand. Classes cover computer operations and terminology, operating systems, database, networking, security, and technical support.

Graduates should qualify for employment in entry-level positions with businesses, educational systems, and governmental agencies which rely on computer systems to manage information. Graduates should be prepared to sit for industry-recognized certification exams.

The following represents one way in which the program of study can be completed. Students who aren’t able to follow this plan should consult their academic advisor to be sure that they take courses in the best order for their success.

Diploma

D25260
Day and Online
POS Approved: Fall 2011

Fall Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CTS 285 Systems Analysis & Design 3 0 0 3
NET 110 Networking Concepts 2 2 0 3
NOS 110 Operating System Concepts 2 3 0 3
Select one:
Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CIS 110
OR
Introduction to Computers NEW PREREQ Comprehensive Articulation Agreement (2) (2) (0) (3)
CIS 111 Basic PC Literacy NEW PREREQ 1 2 0 2
Select one:
Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
MAT 115
OR
Mathematical Models (2) (2) (0) (3)
MAT 140
OR
Survey of Mathematics Comprehensive Articulation Agreement (3) (0) (0) (3)
MAT 161 College Algebra Comprehensive Articulation Agreement 3 0 0 3
Totals

Class Hours: 11
Lab/Shop Hours: 7
Clinical/WBL Hours: 0
Credit Hours: 14

Spring Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CIS 115 Intro to Prog & Logic Comprehensive Articulation Agreement 2 3 0 3
CTS 120 Hardware/Software Support 2 3 0 3
CTS 155 Tech Support Functions 2 2 0 3
CTS 217 Computer Train/Support 2 2 0 3
NOS 130 Windows Single User 2 2 0 3
Totals

Class Hours: 10
Lab/Shop Hours: 12
Clinical/WBL Hours: 0
Credit Hours: 15

Summer Term

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CTS 220 Adv Hard/Software Support 2 3 0 3
CTS 250 User Support & Softw Eval 2 2 0 3
ENG 111 Expository Writing Comprehensive Articulation Agreement 3 0 0 3
Totals

Class Hours: 7
Lab/Shop Hours: 5
Clinical/WBL Hours: 0
Credit Hours: 9

Total Credit Hours: 38

Legend

  • : Comprehensive Articulation Agreement - This course is recommended for students transferring to a four-year university.
  • : Local Requirement
  • : Instructional Service Agreement
  • : Universal General Education Transfer Component (UGETC)
  • : Global Distinction
  • : Requisite(s)

Additional Information

The Help Desk Operations diploma provides students with basic skills necessary to support users of computing technologies. In addition, coursework includes core classes from the Microsoft Certified Desktop Support Technology (MCDST) certification track.

**Hours will vary depending on course selection.

General Education Courses

Written Communication:

ENG 111

Mathematics:

MAT 115, MAT 140, MAT 161

Technology:

CIS 110, CIS 111

D25260