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Computer Information Technology - Helpdesk Operations

Curriculum Description

The Computer Information Technology curriculum is designed to prepare graduates for employment with organizations that use computers to process, manage, and communicate information. This is a flexible curriculum that can be customized to meet community information systems needs.

Course work will develop a student’s ability to communicate complex technical issues related to computer hardware, software, and networks in a manner that computer users can understand. Classes cover computer operations and terminology, operating systems, database, networking, security, and technical support.

Graduates should qualify for employment in entry-level positions with businesses, educational systems, and governmental agencies which rely on computer systems to manage information. Graduates should be prepared to sit for industry-recognized certification exams.

The following represents one way in which the diploma can be completed. Students who aren’t able to follow the recommended curriculum model below should consult their academic advisor to be sure that they take courses in the best order for their success.

Diploma

D25260
NC CIP: 11.0103
Evening and Online
POS Approved: Fall 2016

Fall Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
NOS 110 Operating System Concepts REVISED 2016FA 2 3 0 3
NET 110 Networking Concepts 2 2 0 3
Select one:
Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CIS 110
OR
Introduction to Computers REVISED 2016FA Comprehensive Articulation Agreement Requisite (2) (2) (0) (3)
CIS 111 Basic PC Literacy Requisite 1 2 0 2
Totals

Class Hours: 5
Lab/Shop Hours: 7
Clinical/WBL Hours: 0
Credit Hours: 8

Spring Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CTS 120 Hardware/Software Support REVISED 2016FA Requisite 2 3 0 3
CTS 155 Tech Support Functions 2 2 0 3
CTS 217 Computer Train/Support 2 2 0 3
Totals

Class Hours: 6
Lab/Shop Hours: 7
Clinical/WBL Hours: 0
Credit Hours: 9

Summer Term

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CIS 115 Intro to Prog & Logic Comprehensive Articulation Agreement Requisite 2 3 0 3
CTS 220 Adv Hard/Software Support Requisite 2 3 0 3
Totals

Class Hours: 4
Lab/Shop Hours: 6
Clinical/WBL Hours: 0
Credit Hours: 6

Fall Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CTS 285 Systems Analysis & Design Requisite 3 0 0 3
SEC 110 Security Concepts 2 2 0 3
Totals

Class Hours: 5
Lab/Shop Hours: 2
Clinical/WBL Hours: 0
Credit Hours: 6

Spring Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
ENG 111 Writing and Inquiry Comprehensive Articulation Agreement Universal General Education Transfer Component Global Distinction Requisite 3 0 0 3
NOS 130 Windows Single User Requisite 2 2 0 3
Select one:
Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
MAT 110
OR
Mathematical Measurement and Literacy Requisite 2 2 0 3
MAT 143 Quantitative Literacy Comprehensive Articulation Agreement Universal General Education Transfer Component Global Distinction Requisite (2) (2) (0) (3)
Totals

Class Hours: 7
Lab/Shop Hours: 4
Clinical/WBL Hours: 0
Credit Hours: 9

Total Credit Hours: 38

Legend

  • : Comprehensive Articulation Agreement - This course is recommended for students transferring to a four-year university.
  • : Local Requirement
  • : Instructional Service Agreement
  • : Universal General Education Transfer Component (UGETC)
  • : Global Distinction
  • : Requisite(s)

Additional Information

The Help Desk Operations diploma provides students with basic skills necessary to support users of computing technologies. In addition, coursework includes core classes from the Microsoft Certified Desktop Support Technology (MCDST) certification track.

Hours will vary depending on course selection.

 

D25260