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Business Administration - Customer Service

Curriculum Description

Business Administration

Career Cluster:     Business Management & Administration, Finance, Government & Public Administration, and Marketing

Pathway:              Business Administration

Program Major    Business Administration

Pathway Description

The Business Administration curriculum is designed to introduce students to the various aspects of the free enterprise system. Students will be provided with a fundamental knowledge of business functions, processes, and an understanding of business organizations in today’s global economy. Course work includes business concepts such as accounting, business law, economics, management, and marketing. Skills related to the application of these concepts are developed through the study of computer applications, communication, team building, and decision making. Through these skills, students will have a sound business education base for lifelong learning. Graduates are prepared for employment opportunities in government agencies, financial institutions, and large to small business or industry.

The following represents one way in which the certificate can be completed. Students who aren’t able to follow the recommended curriculum model below should consult their academic advisor to be sure that they take courses in the best order for their success.

Certificate

C25120C
NC CIP: 52.0201
Day, Evening and Online
POS Approved: Fall 2017

Fall Semester

Select one:
Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
CIS 110
OR
Introduction to Computers Comprehensive Articulation Agreement Requisite (2) (2) (0) (3)
CIS 111 Basic PC Literacy Requisite 1 2 0 2
Select one:
Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
COM 120
OR
Intro Interpersonal Com Comprehensive Articulation Agreement Global Distinction Requisite 3 0 0 3
COM 231
OR
Public Speaking Comprehensive Articulation Agreement Universal General Education Transfer Component Global Distinction Requisite (3) (0) (0) (3)
ENG 115 Oral Communication (3) (0) (0) (3)
Totals

Class Hours: 4
Lab/Shop Hours: 2
Clinical/WBL Hours: 0
Credit Hours: 5

Spring Semester

Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
MKT 223 Customer Service Requisite 3 0 0 3
Select one:
Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
BUS 255
OR
Org Behavior in Business Requisite 3 0 0 3
BUS 270 Professional Development Requisite (3) (0) (0) (3)
Select one:
Course Course Title Class Hours Lab/Shop Hours Clinical/WBL Hours Credit Hours
MAT 110
OR
Mathematical Measurement and Literacy Requisite 2 2 0 3
MAT 143 Quantitative Literacy Comprehensive Articulation Agreement Universal General Education Transfer Component Global Distinction Requisite (2) (2) (0) (3)
Totals

Class Hours: 8
Lab/Shop Hours: 2
Clinical/WBL Hours: 0
Credit Hours: 9

Total Credit Hours: 14

Legend

  • : Comprehensive Articulation Agreement - This course is recommended for students transferring to a four-year university.
  • : Local Requirement
  • : Instructional Service Agreement
  • : Universal General Education Transfer Component (UGETC)
  • : Global Distinction
  • : Requisite(s)

Additional Information

Customer Service is a certificate under the curriculum title of Business Administration. This certificate provides a broad foundation of communication and interpersonal skills designed to prepare the individual for customer contact roles within a business organization.

Emphasized are concepts in retailing, resolving customer complaints, service follow-up, and consumer behavior. Concepts include communicating effectively and using interpersonal skills. Employment opportunities include customer services representative, customer services manager, retail sales, and call center customer representative in both service and production-oriented businesses.

**Hours will vary depending on course selection.

 

C25120C