Business Administration – Customer Service

This certificate is designed to introduce students to the various aspects of the free enterprise system, provide a fundamental knowledge of business functions and processes, and create an understanding of providing responsive customer service.

Admission Cycle: Every Semester
Maximum Number Admitted Annually: Open

Program of Study

Coursework includes marketing, computer applications, and professional customer service. Related skills are developed through the study of communications, critical thinking, and mathematical applications.

Careers Available

Graduates should qualify for a variety of entry-level customer service positions in business, government, or industrial organizations.

Recommended Courses and Skills

Strong math background, high school algebra strongly recommended as well as strong reading comprehension skills and basic computer skills.

Helpful Personal Attributes

General awareness of the business environment, strong communication and interpersonal skills as well as good decision-making skills. Computer keyboarding and technology application abilities and
adaptability to various work environments.

Program Offerings

Program	Credential Level	Offered	Code
Business Administration - General Track	Associate in Applied Science	Day	A25120BA REVISED
Business Administration - General Track	Associate in Applied Science	Evening and Online	A25120BA REVISED
Business Administration - Customer Service	Certificate	Day, Evening and Online	C25120C
Business Administration - Global Entrepreneurship	Certificate	Day, Evening and Online	C25120GE
Business Administration - Human Resources	Certificate	Day, Evening, Online	C25120HR
Business Administration - International Business Global Track	Associate in Applied Science	Day, Online	A25120IB REVISED
Business Administration - International Business	Certificate	Day, Evening and Online	C25120IB
Business Administration - Public Administration Track	Associate in Applied Science	Day, Evening and Online	A25120PA REVISED

Program Contact

If you would like additional information about the Customer Service Certificate, contact Deana Ray, Program Coordinator, at 336.734.7167 or dray@forsythtech.edu.