Program of Study
Coursework includes marketing, computer applications, and professional customer service. Related skills are developed through the study of communications, critical thinking, and mathematical applications.
Careers Available
Graduates should qualify for a variety of entry-level customer service positions in business, government, or industrial organizations.
Recommended Courses and Skills
Strong math background, high school algebra strongly recommended as well as strong reading comprehension skills and basic computer skills.
Helpful Personal Attributes
General awareness of the business environment, strong communication and interpersonal skills as well as good decision-making skills. Computer keyboarding and technology application abilities and
adaptability to various work environments.
Program Offerings
| Program | Credential Level | Offered | Code |
|---|---|---|---|
| Business Administration - General Track | Associate in Applied Science | Day, Evening and Online | A25120BA REVISED |
| Business Administration - Customer Service | Certificate | Day, Evening and Online | C25120C |
| Business Administration - Global Entrepreneurship | Certificate | Day, Evening and Online | C25120GE |
| Business Administration - Human Resources | Certificate | Day, Evening, Online | C25120HR |
| Business Administration - International Business Global Track | Associate in Applied Science | Day, Online | A25120IB REVISED |
| Business Administration - International Business | Certificate | Day, Evening and Online | C25120IB |
| Business Administration - Public Administration Track | Associate in Applied Science | Day, Evening and Online | A25120PA REVISED |
Program Contact
If you would like additional information about the Customer Service Certificate, contact Renee Rogers, Program Coordinator, at 336.734.7167 or lrogers@forsythtech.edu.
