IT – Technical Support & Services

The Information Technology (IT) curriculum prepares graduates for employment in the technology sector as designers, testers, support technicians, system administrators, developers, or programmers who use computer software andor hardware to design, process, implement and manage information systems in specialties such as database services, security, business intelligence, healthcare informatics and others depending on the technical path selected within this curriculum.

Program of Study

Course work includes development of a student’s ability to create, store, communicate, exchange and use information to solve technical issues related to information support and services, interactive media, network systems, programming and software development, information security and other emerging technologies based on the selected area of study.

Careers Available

Graduates should qualify for employment in entry-level positions with businesses, educational systems, and governmental agencies which rely on computer systems to design and manage information. The program will incorporate the competencies of industry-recognized certification exams.

Recommended Courses and Skills

Keyboarding skills.

Helpful Personal Attributes

Good communication skills, troubleshooting skills, ability to work as a member of a team, time management skills, desire to learn new skills and technologies, and willingness to work at a problem until solved.

Program Offerings

Program	Credential Level	Offered	Code
IT-Technical Support & Services	Associate in Applied Science	Day, Evening, and Online	A25590TS
IT-Technical Support & Services A+	Certificate	Day, Evening, and Online	C25590AP
IT-Technical Support & Services HelpDesk	Certificate	Day and Online	C25590HD

Program Contact

If you would like additional information about the IT- Technical Support & Services Program, contact Gerry Kearns, Program Coordinator, at 336.734.7547 or gkearns@forsythtech.edu.