Customer Relations Management in a Call Center

People working in a call center

This 96 hour training consists of a series of activities and information that teaches participants the art of serving customers in a call center environment. Participants will learn how to become telephone customer service professionals, apply communications techniques which will cultivate repeat business, market products and cross-sell when appropriate.

Participants will also gain the skill-sets necessary to be a productive Telephone Call Center Customer Service Agent within the wide variety of fields call centers encompass in today’s job market. Upon completion, the learner will be prepared to work effectively in a call center environment. Participants will gain the necessary knowledge and customer service skills needed to work in a call center environment.

Course Schedule

Dates Days Times Location Cost Units Course Code Parking Required
09/01/2020 - 10/13/2020
Mon, Tue, Wed, Fri
08:30AM - 12:30PM
GWIL Goodwill Industries 100
$185.00 9.60 139194 No

Seating is limited to 10 participants per class.

Recommend course skills:

Know how to type and use computer (speed not an issue). Correct grammar usage and typing will be part of the job.

Options to register:

  1. Telephone Registration Option 2:
    Call 336.734.7023
    using MasterCard or Visa on Monday – Thursday, 9 am – 4 pm and on Friday, 9 am – 12 pm.
  2. Walk-in  Registration:
    West Campus Customer Service Center (336.734.7023)
    1300 Bolton Street, Winston-Salem
    Mon-Wed   9:00 am – 5:15 pm*
    Thursdays 9:00 am – 6:15 pm*
    Fridays       9:00 am – 12:45 pm
    *(Closed 1-2 pm for lunch)


For additional information contact Forsyth Tech Customer Service Center at 336.734.7023