Medical Office II: Billing/EMR (45 Hours)

Complete your training and learn Electronic Medical Records in this computer-based course. Combined with
Medical Office I, this class prepares you for an entry-level job in a doctor’s office or clinic. Learn to use Electronic Medical Records for patient record keeping, appointment scheduling, billing for services, posting of payments and generating accounting reports.

Prerequisite: Medical Office I, Certified EHR Specialist or verified equivalent.


Occupation Description

The medical receptionist is often the first person a patient may interact with over the phone or upon arriving at a medical office. Therefore, the medical receptionist is integral to shaping the patients’ first impression of the medical practice, which could shape the patient-provider relationship for the long-term.


Job Responsibilities of Medical Receptionists:

Depending on the size of the practice and staff, the medical receptionist’s duties could vary slightly. Answering the phones, maintaining and update the health record and greeting patients are primary duties. This includes fielding calls and transferring them to the appropriate person, taking a messages, updating insurance information and scheduling appointments.

Medical receptionists are often busy setting, changing, or canceling appointments in addition to answering the phones.

Other tasks include light office work such as filing, copying or scanning documents and creating accounts in the Electronic Health Record.


Careers Available

Entry-level job in a doctor’s office.


Entry-Level Salary



Learning Objectives

Students will learn the basics of front desk medical office duties using Electronic Health Record software.


Recommended Courses and Skills

Students must complete Medical Office I or Certified EHR Specialist (or verified equivalent) before enrolling in this course. Basic computer skills are necessary.


Helpful Personal Attributes

  • Pleasant, professional, and articulate phone voice
  • Punctual and reliable
  • Good communication skills, pleasant personality, ability to work with public and medical professionals.


Program Contact

West Campus Customer Service – 336.734.7023