Customer Service Matters More Than Ever
With today’s competitive global marketplace, consumers have nearly unlimited choices at their fingertips. Where they take their repeat business often comes down to customer service. Strong, proactive customer service builds loyalty, creates community, and generates valuable referrals.
89 %
The percentage of consumers who plan to make future purchases following positive customer service interactions.
3 out of 5
Three out of five consumers say excellent customer service is an essential reason why they feel loyalty to a brand.
61 %
How much less likely consumers are to make a purchase from a brand following a negative e customer service experience.
Gain the Skills to Become a Successful Customer Service Agent in a Call Center
Forsyth Tech’s 32-hour training prepares participants to become qualified telephone customer service representatives. The activity-based curriculum prepares participants to apply communications techniques to cultivate repeat business, market, and cross-sell products.
“My favorite thing about attending Forsyth Tech is that from day one I have felt like I was apart of something bigger than myself. Also I love that there are many programs and resources in place to help us. ”
Cetaria-Technical Support & Services