Program of Study

Coursework includes marketing, computer applications, and professional customer service. Related skills are developed through the study of communications, critical thinking, and mathematical applications.


Careers Available

Graduates should qualify for a variety of entry-level customer service positions in business, government, or industrial organizations.

Recommended Courses and Skills

Strong math background, high school algebra strongly recommended as well as strong reading comprehension skills and basic computer skills.

Helpful Personal Attributes

General awareness of the business environment, strong communication and interpersonal skills as well as good decision-making skills. Computer keyboarding and technology application abilities and
adaptability to various work environments.

Program Offerings

Program Credential Level Offered Code
Business Administration - General Track Associate in Applied Science Day A25120BA
Business Administration - General Track Associate in Applied Science Evening and Online A25120BA
Business Administration - International Business Global Track Associate in Applied Science Day, Online A25120IB
Business Administration - Public Administration Track Associate in Applied Science Day, Evening and Online A25120PA
Business Administration - Customer Service Certificate Day, Evening and Online C25120C
Business Administration - Global Entrepreneurship Certificate Day, Evening and Online C25120GE
Business Administration - Human Resources Certificate Day, Evening, Online C25120HR
Business Administration - International Business Certificate Day, Evening and Online C25120IB

Program Contact

If you would like additional information about the Customer Service Certificate, contact Deana Ray, Program Coordinator, at 336.734.7167 or dray@forsythtech.edu.