Online and distance education is an important part of Forsyth Tech’s program offerings, with many students participating in federal financial aid. Recent amendments to the Higher Education Act of 1965 include changes in regulation for State Authorization that may impact online, distance, and print-based education providers. The related regulations include:
If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State’s approval upon request. (Authority: 20 U.S.C. 1001 and 1002)
What Forsyth Tech is Doing
Forsyth Tech is working to evaluate and comply with these changes and will provide up-to-date information as it becomes available.
In compliance with these regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.
While Forsyth Tech strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by Forsyth Tech’s internal processes, you may choose to file a complaint with your state of residence. A list of states with their respective complaint process can be found here.
Forsyth Tech Complaint Resolution Process
Forsyth Technical Community College has a complaint resolution process for academic matters and discrimination issues. Both complaint resolution processes are outlined in the Student Handbook. Students should follow the appropriate process based on the complaint.
- For academic matters, students should follow the academic appeals process.
- For discrimination issues, students should follow the Student Grievance Policy.
For more information contact:
Dean, Center for Transformative Learning
North Carolina Post-secondary Education Complaints
If a complaint cannot be resolved through the institution’s complaint process, students may file a complaint with the North Carolina Post-Secondary Education Complaints unit. Please review the Post-secondary Education Complaint Policy and complete their complaint form. Submit the form to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688
Phone Number: 919.962.4550
Website: North Carolina Post-Secondary Education Complaints
Email Address: email@example.com
SACSCOC Student Complaint Process
If for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Forsyth Tech’s accrediting agency. Forsyth Tech is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). The commission has authorized Forsyth Tech to offer certificates, diplomas, and associate’s degrees. Students who file a complaint with the accrediting agency should follow the SACSCOC Complaint Procedure. The contact information for SACS is:
1866 Southern Lane
Decatur, Georgia 30033-4097
Website: The Southern Association of Colleges and Schools Commission on Colleges
SARA-NC Complaint Process
Students may also file a complaint through SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF).
SARA-NC Contact Information:
SARA North Carolina
North Caroline State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
T: (855) SARA-1-NC (855.727.2162)
T: 919.549.8614, ext. 4667
Professional Licensure Disclosure
Students who reside outside of North Carolina and plan to enroll in any Forsyth Technical Community College online education course(s), degree and/or certificate program that may lead to professional licensure should contact the dean of the degree program to discuss licensure options.