Technical Standards for IT Technical Services and Support

Our program technical standards have been developed to help students understand nonacademic standards, skills, and performance requirements expected of a student in order to complete this particular curriculum.

If an accommodation is necessary to participate in the program, it is imperative to identify a reasonable accommodations to those students who qualify under the Americans with Disabilities Act (ADA). Reasonableness is determined by Accessibility Resources and the program on a case-by-case basis utilizing the program technical standards. The accommodation needs to be in place prior to the start of the program, or it may delay your ability to start the program. It is the student’s responsibility to contact Accessibility Resources and request accommodations.

Skills Description Specific Examples
Motor Skills
  • Move freely, quickly, and safely in a close environment such as a computer area.
  • Work in coordination with other team members.
  • Move PC equipment between floors and designated needed areas.
  • Safely manipulate PC equipment, networking equipment or controls.
  • Move from workstation to workstation near other members or students.
  • Lift PC boxes, printers and other components in coordination with other students.
  • Lift components from floor, pallet or table and place on storage racks.
  • Remove components from storage cabinets or shelves above head.
Vision
  • Visual ability sufficient to be able to access printed manuals as well as information handwritten on white boards.
  • Review printed documents for computer repair and upgrade of any computer or network environment.
  • Read and apply computer repair instructions, perform diagnostics with PC software and properly read output and results.
  • Read and interrupt diagnostic software, operating system updates or new releases.
  • Visually identify worn component needing replacing.
Technological
  • Ability to gather credible information using computer technology.
  • Utilize remote access software, diagnostic utilities and network dashboards
  • Remote accessing a client’s computer to correct a problem with that PC.
  • Update system O/S to improve PC security and performance.
Communication Communicate effectively and professionally when interacting with peers, faculty, staff, and guests using the English language verbally and in written form.
  • Follow directions, describe decisions, demonstrate listening skills, write reports, and follow directions.
Critical Thinking/ Problem Solving Analytical and critical thinking ability sufficient for safe and effective practical judgments.
  • Ability to transfer theory into practical application.
  • Identify cause/effect relationships in computer problem-solving situations in a specified amount of time.
Interpersonal Skills
  • Work cooperatively with other students and instructors.
  • Follow directions of instructors and fellow students.
  • Display characteristics of emotional stability.
  • Maintain a cooperative spirit while working in a constant problem-solving environment.
  • Complete duties as assigned.
  • Maintain a positive attitude.
Environmental Tolerance Remain calm in a stressful environment.
  • Maintain calmness within small or tight storage areas where work could be performed.
Ability to Lift Ability to lift, carry and balance up to 40 pounds for a new computer desktop with other necessary computer devices.
  • Ability to lift, carry and balance a computer, monitor, audio or network equipment for setup.
Work in teams Ability to work in a group or in team environments
  • Add productive input, assistance and collaboration for specific duties required for a project or within your group.

This document is intended to serve as a guide regarding the physical, emotional, intellectual and psychosocial expectations placed on a student. This document cannot include every conceivable action, task, ability or behavior that may be expected of a student. Meeting these technical standards does not guarantee employment in this field upon graduation. Ability to meet the program’s technical standards does not guarantee a student’s eligibility for any licensure, certification exam, or successful completion of the degree program.