Certified Medical Administrative Assistant (CMAA)
ConEd
Overview
The Certified Medical Administrative Assistant (CMAA) program prepares students for administrative careers in healthcare settings such as physician offices, clinics, hospitals, and specialty practices. Students develop the knowledge, professionalism, and administrative skills needed to support efficient healthcare operations, enhance patient experiences, and contribute to the success of medical office teams. The program also prepares participants for the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA) certification examination.
What You’ll Learn
- Patient scheduling and registration
- Medical records management
- Medical billing principles
- Insurance processing procedures
- Healthcare office operations
- Healthcare documentation
- Professional communication
Prerequisites
None.
Certification
Prepares students for the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA) certification examination.
Continue Your Education
This course supports continued education opportunities at Forsyth Tech Community College. Students interested in pursuing a certificate or degree should consult with an academic advisor regarding program requirements, transferability, and curriculum pathways.
The Certified Medical Administrative Assistant (CMAA) program aligns with the following curriculum courses:
• OST 141 Medical Office Terms I
• OST 161 Medical Office Procedures
These courses are included in the following curriculum programs:
• Medical Office Administration Associate in Applied Science (A.A.S.)
• Medical Office Administration Diploma
• Medical Office Administration Certificate
Students interested in pursuing a curriculum credential should consult with an academic advisor regarding program requirements and course applicability.
Career Opportunities
- Medical Administrative Assistant
- Medical Office Assistant
- Medical Receptionist
- Patient Services Representative
- Front Office Coordinator
Registration
Registration
To register online, visit:
https://my.forsythtech.edu/Student/InstantEnrollment/Search
Search: Medical Administrative Assistant
Curriculum & Class Schedule
There are no courses available
Please Note: There may not be any current course offerings. To be added to a contact list for new course offerings or to reach out for questions about this course, please fill out the form at the bottom of this page and we will contact you to answer your questions.
Technical Standards for Certified Medical Administrative Assistant
Our course technical standards have been developed to help students understand non-academic standards, skills, and performance requirements expected of a student to complete this curriculum.
If an accommodation is necessary to participate in the program, it is imperative to identify a reasonable accommodation to those students who qualify under the American with Disabilities Act (ADA). Reasonableness is determined by Accessibility Resources and the course on a case -by-case basis utilizing the course technical standards. The accommodation needs to be in place prior to the start of the course , or it may delay your ability to start the program. It is the student’s responsibility to contact Accessibility Resources and request accommodation.
| Skills | Description | Specific Examples |
| Motor Skills | Gross and fine motor abilities are sufficient to provide safe and effective patient care. Physical abilities are sufficient to maneuver in small spaces and reach or lift needed equipment/supplies. | Move, calibrate, pass/hand-off or exchange equipment and supplies, including sharp instruments and treatment modalities. Lift and transfer patients up to six inches (6”) from a stooped position, then push or pull the weight up to three feet. Occasionally lift or carry up to fifty pounds, frequently lift 25 pounds and constantly lift 10 pounds. Move around and within an exam room. Physically apply up to ten pounds (10) of pressure to bleeding sites, or in performing CPR. Lift and transfer patients from a stooped to an upright position to accomplish exam table-to-chair and chair-to-exam table. |
| Mobility | Physical abilities sufficient to move in one’s environment with ease and without restriction or breach of safety to patient or breech of chaperone to the provider. | Move into small exam areas for specific exams and position of patients. Move freely without breach of sterility when required with specific exams and procedures. Frequently work in a standing position and do frequent walking. Examples: Preparation for specific examination and treatments; Assisting the provider with minor surgical procedures and other physical exams for collection of labs and sterile specimens. Monitoring the patient encounter for integrity of all involved. |
| Vision | Visual ability sufficient for physical assessment, performance of medical office/clinical procedures, and maintenance of environmental safety. | Observe client responses such as skin color and facial and/or body expression with respect to non-verbal communication. Monitor vital signs. Assess records, a scale of measurement and/or a dial of measurement. Lab specimens are correctly read for color and clarity per Clinical Laboratory standards. Examine medications for administration, examples: mixed consistently and thoroughly, proper color and no bubbles in syringe for administration of intramuscular meds. |
| Hearing | Auditory ability is sufficient to monitor and assess health needs. | Acknowledge and respond to cries of distress and sounds of instruments and equipment with proper utilization; monitor vital signs. Hear and interpret physician and provide verbal orders and/or instructions to deliver service or convey treatment ordered by provider. Example: accurately measure blood pressures by auscultation, assess breath sounds, and respond to a cry for help and receive/translate/repeat physician orders in correct language for completion of task and delivery of medical care within the scope of practice. |
| Sensory | Tactile ability and olfactory sufficient for assessment and performance of medical office/clinical procedures | Detect pulsation; palpate an artery or vein for the performance of vital sign techniques and venipuncture. Detect changes in the skin such as raised tissue, warm temperature, cold, hot, or wet. Detect the flow of air, such as breathing. Detect smells related to various drugs, liquids and chemicals used in the clinic setting and/or in relationship to patient observation and interview. |
| Communication | Abilities sufficient for interaction with others in verbal and written form. | Receive, organize, prioritize, and transmit information; explain treatment procedures; interview patients effectively; document procedures and patient responses, verbally, written and electronically; adapt communication to individuals’ abilities to understand. Communicate effectively, both orally and in writing, using appropriate grammar, vocabulary, word usage, and people skills. Maintain Health Insurance Portability Accountability Act privacy and security guides with respect to patient rights |
| Critical Thinking/ Problem Solving | Critical thinking ability sufficient for clinical judgment. | Identify cause and effect relationships in clinical situations. Apply knowledge from lectures, laboratories, and clinical areas. Perform mathematical calculations for medication preparation and administration. |
| People Skills | Abilities sufficient to interact with individuals, co-workers, families and groups from a variety of social, emotional, cultural, and intellectual backgrounds. | Establish a report with patients and staff that projects a cheerful outlook. treat all patients with empathy and impartiality: identify specific means and aids to deliver provider care plans with respect to patient’s personal requirements for patient understanding and compliance. |
| Environmental Tolerance | Emotional stability and mental alertness in performing in the medical assisting role. | Maintain a calm and efficient manner in high stress/pressure situations with patients, staff, and supervisors, and colleagues. |
| Technological | Utilize computers and digital platforms for correct effective, and professional delivery and documentation of business and medical data for the required communication and exchange of electronic health records and general information. | Demonstrate HIPAA compliance. Demonstrate all patient rights with respect to electronic data documentation, release of technical data and inclusion of all cover entities. Demonstrate professional communication via email, telephone exchange and Utilize the internet to collect current information from appropriate sources to provide appropriate patient care. |
Criminal Background & Drug Screening Disclosure
Healthcare facilities that provide clinical experiences for Forsyth Technical Community College programs require criminal background checks and drug screenings. The healthcare facility holds the right to deny a student admission into their facility based upon the information presented in the initial background check and drug screening process.
Program Contact
Need more information? Contact the Program Coordinator Billie Jo Juice-Stepto by calling 336.757.3286 or email at bjuice-stepto@forsythtech.edu